Comments on: How to guarantee perfect 5 Star Detailed Seller Ratings (DSR) from eBay Buyers

By: Simmental

Simmental — Mon, 05 Jul 2010 10:01:57 +0000

This first impression is what will often determine a buyer’s mind. many sales are made or lost in the first 15 seconds that a potential buyer sees your house.

By: Paint brushes

Paint brushes — Thu, 17 Jun 2010 11:23:30 +0000

Transactions in motor vehicle categories cannot be rated on “postage time” and “postage and handling charges” since vehicle delivery is typically arranged by the buyer.

By: Prince

Prince — Thu, 20 May 2010 07:59:38 +0000

I couldn’t help my jaws from widening apart and making weird loud sounds while reading your post, in short i laughed really hard while reading this.
What you said is true, 100%. DSR is really kicking our back sides and front sides together at the same time, while giving us a restriction to say “Ouchh!! it hurts”

I wanted to post it on some forums and eBay, so do I have your permission to share it with my fellow Indian sellers? Kindly communicate so I can do so, unfortunately i cannot give you a link back to this post from eBay, but can surely do from my other blogs.

Please let me know if I have your permission to share this.

regards
Prince

By: ebay

ebay — Mon, 11 Jan 2010 09:48:59 +0000

I was searching for something else but found this. I had a good laugh. I have been selling on ebay since the beginning and this DSR system they have is just brutal. Sellers can not control how long it takes USPS, UPS or the international postal services of all the other countries to deliver packages. Too many buyers don’t understand how long it takes packages to be delivered. Too many buyers don’t understand how much it costs to ship packages. Too many buyers just don’t understand DSRs.

By: watch online tv

watch online tv — Thu, 26 Nov 2009 14:24:42 +0000

When you log into Ebay, there is a Live Help link. You can instant message with an Ebay employee who can look up the seller’s account and see what is going on. Might I ask, what was his feedback? If it was many negatives, you might have been scammed.

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By: ebay seller

ebay seller — Mon, 23 Nov 2009 18:12:31 +0000

Thanks for the laugh! Sometimes I wonder what I need to do to make a buyer leave 5 star DSR ratings.

Most of my buyers do leave 5 star ratings and my 12 month DSR average is currently sitting at 4.96/4.91/4.89/4.83 so I’m not in bad shape in that regards.

My 30 day DSR average is at 5.00/4.70/4.90/4.90 which is all over the place.

BUT, just last week my 30 day average was a perfect 5 stars across all DSR criteria and then I get some buyers who decide to throw in some low ratings. That always happens within a few days when I finally get my DSR ratings back to 5 stars on all criteria, some buyers will knock it back down.

My item as describe rating has been a perfect 5 stars on the 30 day average for 7+ months. That, and only that, is what the buyers should be rating on.

I can’t do any better for communication. I send personalized emails thanking buyers, informing them when I ship, which is usually same day or next business day.

Shipping time is the worst DSR rating ebay has for buyers to rate on. Sellers don’t control USPS. Then you have international buyers blaming you for how long it takes to get to them. They have no concept of the postal system and how long it should take.

Shipping and handling charges DSR is another that drives me crazy! It’s clearly posted in the listing! DON’T LIKE IT? DON’T BUY IT! Buyers are forcing sellers to move shipping into prices which costs more in final value fees, which forces sellers to raise prices.

Sorry, I was ranting and this was supposed to be a fun post. I did find it hilarious and maybe I’ll try some of the things mentioned….oh I got to go….Just sold an item and I have to book that flight and call my buyer…

As much as I hate all the changes ebay keeps implementing, ebay does need to improve the DSR rating system.

By: Mike

Mike — Wed, 18 Nov 2009 19:39:11 +0000

I agree you can’t guarantee 5 star DSR ratings no matter how perfect your product or service is. There is a door left open for possible DSR abuse by a seller’s competitors. The fact that eBay uses DSR ratings to determine search placement a competitor might want to knock other sellers who are selling similar items down with items are listed in best match. eBay doesn’t really explain the whole DSR process well enough to buyers. I’ve offered FREE SHIPPING and I still saw my DSR rating go down for shipping and handling charges. Sellers don’t have control of the postal service or customs for international shipments and most buyers base the shipping time DSR rating on how long it took the item to arrive. On eBay’s DSR info page it states that buyers should rate on how fast the seller shipped the item out, eBay should add that information right in the area where buyers are leaving the 5 star ratings. Free shipping items should be blocked from leaving anything less than a 5 star rating. I think I’m getting too serious here and I believe you made this post as a way of laughing at the DSR process so I’m going to stop here, but eBay is constantly making it harder for sellers so I always seem to rant about them. I did laugh at the booking a flight part though.

By: dsr sucks

dsr sucks — Mon, 16 Nov 2009 21:57:04 +0000

hahaha book a flight and personally deliver the package, have dinner, and call them daily that’s too funny!!!!!! i sell on ebay too and i hate the dsr rating system ebay implemented. it isn’t fair for small sellers because one bad dsr rating can hurt their search placement. buyers don’t even understand what they are supposed to be rating. buyers think shipping time is the time it takes to get to them but it is supposed to be the time it takes a seller to ship it out and they don’t understand how expensive shipping costs can be even if you charge less than your costs they still think it’s too much.